You are your A.S.S.E.T.S.
This is no ordinary customer service yack, yack, yack. Here's the gist of it:He gets your people to focus on their A-Appearance so they never suffer from store blindness. Your people will know why eye contact and S-Smiling is fundamental to human interaction and none of your customers will be left stranded again. Colin will teach your people the language of S-Sounding happy to help and you wait til he goes to town on E-Enthusiasm. They'll be leaping out of their socks. It's hard to describe here but he will have your team performing 'No! T-Thank YOU !!' for months. When Colin rams home the philosophy of the S-Servant heart you'll see a few red faces but you'll get customer service performance like you've never seen from then on.
Getting you as our speaker for our Franchisees and Managers convention was the best decision we have made. Everybody loved you! We all had fun while learning your valuable lessons in customer service. You taught us the MAGIC in drawing customers and keeping them for life, and this is SERVICE from the HEART! – Froilan M. Manotok
Froilan M. Manotok, Business & Franchise Development Manager, Greenwich Pizza, Philippines
Your commendable work was not only motivational and informative, but very entertaining as well.
Young President's Organisation - Nairobi (Kenya)
Ray White Real Estate SAYS:
"He had a measurable impact on the group and like any speaker who conveys real passion and real belief in what they say the message was taken on board by everyone."
Ray White Real Estate
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