Telephone

Want to give yourself a fright?

Go to a friend's office and sit by a loud speaker telephone while your friend phones your business and asks for a quote and then tries to buy something that you know is out of stock.

Do it on three or four separate occasions, asking for something different each time.

Now ask yourself these questions and be brutally honest.

> Was the tone bright and enthusiastic?
> Was there a prolonged 'hold' time?
> Was there a 'can do' attitude?
> Was there the feeling that you were in safe hands?
> Was there any attempt to close the sale?

If not, you need to do something about it before you frustrate any more customers and see your business flushed down the drain. We know from first hand casestudies that you can literally double your sales by improving your telephone skills.

Great Phone Skills Double CD & e-book