|
At Colin Pearce's World Sales Center the Sales
Masters Archives are stacked with advice for salespeople, retailers
and customer service teams; in fact anyone wanting to be influential
or make money, or both!
Reports
are being added every month, so come back regularly to see what's
new.
Click on the categories to the left to see a list of titles available.
Have a look at our bookshop
for some great resources - books, cassettes.
Customer
Service
Retail / General Selling
Management & Motivation
Customer
Service
Colin
Pearce's customer service articles don't pull any punches. Like
an octopus at forty fathoms he gets stuck on your face mask with
some pretty tough expectations and stays there until you surface,
gasping for air and promising to fix your service standards. You
can read more in his book 'Five Star Service on a One Star Budget'
(World Sales Center, 1998).
It
isn't Hard to be Better
Understand
Your Customer
The
Five Star Man
9
Bright Ideas to Botch Your Customer Service
Most
Salespeople Could Easily be Replaced by Robots!
Retail
/ General Sales
Colin
Pearce's sales articles get to the heart of the issue: Love what
you do or do something else. Love what you sell or sell something
else. Above all love your customers or someone else will. You can
read more in his book 'Make More Money from Every Sale' (World Sales
Center, 1997).
P.E.A.R.C.E.S.
Benefit Formula (10 part series)
Talk
about the Benefits
Prove
Your Product's Performance - Use it Yourself
Prove
Your Product's Performance - Shop Yourself
Prove
Your Product's Performance - Get Testimonials
Don't
Sell the Idea of 'Cheap'. Sell 'Economical'
Appearance
- If it Makes the Customers Look Good - Tell 'em so!
If
I can Rely on You, Tell me
Put
Your Customer in the Picture
Ego
is Not a Dirty Word
Give
me Safety or Shut Up Shop!
Are
you a Hepatitis Harry's or a Hilton?
9
Bright Ideas to Botch Your Chances at Making More Money From Every
Sale
But
I Don't Want to be Pushy!
How
to make 21% More Profit
Why
Should We Make More Sales?
Add-on
Selling is a Service
Why
Some People Don't Make Add-on Sales
Why
We Fail at Add-On Selling
Add-On
Selling: Slam Dunk Passes
Play
the Add-On Sale Game
The
Most Valuable Player in the Add-On Sale Game
But
I Just Don't Feel Comfortable
Management
& Motivation
Colin
Pearce's managment ideas were first laid out in his book Manage
and Lead without Losing Sleep (World Sales Center, 1999). Some of
these artilces are reproduced from that book and others have been
featured in his weekly Kick in the Pants Newsletter.
Only
in the Philippines!
How
to be here in the future without becoming a relic of the past
Is
it Time to Jump Ship?
I
need the sleep
You
are TEN times better than you think you are
Be
Open to Change
A
shearer on `the out' comes in as a winner with women!
Grown
man meets boyhood hero - and cries!
Do
You Know Where You've Been?
Do
You Know Where You're Headed?
|
<
