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Betsy Sanders, Director of Walmart Stores, Inc. says, "In the highly competitive retail arena, how often do we hear the longing expressed, to be able to afford delivering distinctive customer service? Fortunately, customer service is not what will cost us and the customer more, but what will provide the customer the most value - and us the healthiest revenues. And when our service delivery is integrated into our business strategies and processes, it is also the most profitable way we can do business. From his combined experience and deft analysis of the practices of service leaders, Colin Pearce opens our eyes to the realities of service delivery, and thus to the potential, and in fact, the imperative for us to develop our own distinctive, effective and affordable service strategies." When you know what to do and what to say, you will give five star service! You'll get lots of happy customers bringing their friends back to become happy customers too. In this presentation Colin explains: >
You CAN give five star service Every
delegate at our annual Fernwood National Conference were amazed and delighted
with your energetic and motivating presentation. The feedback from every
delegate has been "Wow - when can we have him back?" to have
a professional motivate such as yourself, who has the uncanny ability
to entertain and train in the same breath is refreshing and much needed. "In
the training you've done for us over the years, you've supported everything
I've believed about customer service throughout my business life. I built
the T-Marts on the principles you endorse: First class service, customer-first
thinking, great products, great prices and a money-back guarantee." Your
message to our members encouraging the building of self esteem and projecting
a positive image was extremely valuable not only to them but to the industry
as a whole. Bonus
Idea for your sales conference -
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