One retailer was the bane of the landlord’s life: Whinge, whinge, whinge, whinge, whinge. Not enough traffic, not enough customers, not enough signage. The landlord gave him this book and told him to put everything into practice for a month and see if it made a difference. The landlord never heard form him again. Problem solved! The problem (as it usually is) was right between the retailer’s ears and this book sorted it all out.
- you CAN give five star service
- why you DON’T give five star service
- why you SHOULD give five star service
- HOW you can give five star service.